FAQ

Organization employees, Parents, players, and stakeholders order their own sizes and styles online; we batch production after the deadline and deliver in one tidy drop. Fundraising options included.

Individuals pay for their own branded products including sales tax. Costs associated with shipping, processing, and set up can be bundled into the pricing of each individual item, or covered by the organization.

Promotional items require a minimum order quantity. If the minimum order quantity is not met during the campaign, the organization responsible for the campaign will incur the remaining balance.

Lone Pine Embroidery will work with your organization to determine the best products for your campaign and expected order quantities.

Lone Pine Embroidery can work with you on the number of items and styles for your group ordering campaign.

1. We build your webstore.

2. Work with you on what products to add.

3. Design your desired products with your LOGO.

4. You approve products and design.

5. Your webstore goes live and your branded products are able to be purchased.

We offer thousands of apparel and promotional options for you to chose from, from varying price points, colours, and styles. We can provide many styles with many options for for imprinting.

Because items are custom‑made, returns/exchanges aren’t accepted. If there’s a defect, wrong size, or error - we will fix it fast.

You determine the campaign length. After it ends, we handle ordering and processing. Orders are typically ready for pickup within 10-15 business days, though this timeframe is not guaranteed.

If you only want members of your organization to access your webstore we can privatize it. This is done with a password that any member of your organization can be given. We can also make your webstore only accessible to certain account holders.

Yes, creating an account is required to make purchases in our webstore. This ensures your information is secure and used solely for your order. We prioritize your security and privacy.

Flat amount per item (e.g., $5 goes to the team), or

Percentage (e.g., 10% of each sale).

We’ll show the fundraising note on every product page and summarize totals after the campaign closes.

Yes, once your store is live, coordinators will have access to a dashboard summarizing all orders and sizes.

Embroidery, screen print, DTF—we’ll recommend the best fits for your design, budget, and timeline.